Negotiating Can Be Tricky

Have you ever regretted saying something, even though you didn’t intend to offend? In personal injury claims, it seems that barbs are traded on an all-too-regular basis. Even though it’s usually by the insurance defense, since adjusters and attorneys for insurance company don’t seem to have much to lose, unlike my clients who have often had their lives turned upside down, I have to admit I’ve occasionally fallen into the fray. This is my account of one of those (very tame) times.