Do you know your insurer? (State Farm edition)

If you live in Washington State, chances are you, or someone you know, is insured by State Farm. According to the Washington State Office of the Insurance Commissioner, State Farm is the largest automobile insurer in the state. In 2013, they received approximately 14% ($555,000,000) of all Washington auto premiums, nearly double the second largest insurer. So, they are the biggest, but are they the best in customer satisfaction?