My Clients Are Not Statistics

Frequently, I’ll have a conversation with an adjuster that goes like this:

Adjuster: We’re offering to settle for medical expenses plus $1,000 in general damages.
Me: My client can’t accept $1,000 in general damages as full compensation. She is still in pain more than a year after the car collision. What are you basing your offer on?
Adjuster: The offer is based on verdicts and awards for people in Kennewick, Washington, with similar injuries, similar car accidents, and similar medical expenses.
Me: So, you are basing it on averages? My client is not the average client